Effective Date: October 2025

At Steve’s Computers, your satisfaction is our priority. This policy outlines the conditions for returning products and obtaining refunds, whether for new or second-hand items.

1. Eligibility for Returns

New Products:

  • Can be returned within 7 days of delivery.

  • Must be unused, undamaged, and in original packaging.

  • Include all accessories, manuals, and original receipts.

Second-Hand Products:

  • Returns are accepted only if the product was misrepresented, defective, or faulty upon delivery.

  • Cosmetic wear typical of pre-owned items is not eligible for returns.

  • Any return request must be made within 3 days of delivery.

2. Non-Returnable Items

  • Software that has been installed or activated.

  • Custom or specially ordered products.

  • Items damaged after delivery due to misuse, accidents, or improper handling.

3. Return Process

  1. Contact us within the eligible return period at:
    admin@stevescomputers.co.za

  2. Include your order number, item details, and reason for return.

  3. Our support team will guide you on how to ship the product back.

  4. Products must be returned in a secure and original packaging to avoid damage during transit.

Note: For items shipped via The Courier Guy, customers are responsible for return shipping costs unless the product was defective or misrepresented.

4. Refunds

  • Refunds are processed within 5–7 business days after we receive and inspect the returned product.

  • Refunds will be issued using the original payment method.

  • If a product is found not eligible for return, it will be sent back to the customer at their cost.

5. Exchanges

  • Exchanges are handled as a return followed by a new purchase.

  • Customers are responsible for any price difference between products.

6. Damaged or Faulty Items

  • If your item arrives damaged or faulty, contact us within 48 hours of delivery.

  • Include photos of the damage or defect to help us process your claim faster.

  • We will arrange for a replacement, repair, or refund, depending on availability and product type.

7. Contact Information

For returns, refunds, or queries:

Email: admin@stevescomputers.co.za
Address: 6 Buirski Plein, Jansen Straat, Swellendam, South Africa